Items not eligible for return:

  • Custom artwork commissions
  • Functional art – unless we have sent the wrong item, design, or a different size than you ordered
  • Paint by number kits that have been used or the paint containers opened
  • Items on sale or clearance cannot be refunded or returned

To be eligible for a return, you must contact us prior to return to verify that your item is eligible for a refund (not an ineligible item from the list above.) You must contact us with 7 days of receipt (as noted on delivery confirmation).

We will give you instructions for return. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which you will see on your statement after your credit card company has processed on their end – usually 3 to 5 days after we initiate the refund process.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund , please contact us at info@numberonthewall.art

Shipping returns

To return your product, you should mail your product to the address that we will provide you via email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@numberonthewall.art for questions related to refunds and returns.